Tohoku Electric Power announced on July 11, 2018 that it has launched a Customer-Assisted Smarter Project, which aims to monitor and verify the effectiveness of new services to ensure comfortable and convenient lifestyles for customers. By using information technologies such as IoT, AI, and communication robots, the project will verify the feasibility and user-friendliness of two newly-developed services: the lifestyle assistance communication robot BOCCO, and a service for providing advice on how to save energy when using home appliances. The project is scheduled to be carried out from July 11, 2018, to the end of August 2019 and the utility is looking for 170 participants to be monitored as part of the project.

The BOCCO robot will demonstrate its multiple remote-control functions, such as helping family members to monitor the current conditions in a house and notify them via smartphones, turning the air conditioner on/off from outside through the devices, and automatically controlling the air conditioning system in a house by predicting the optimal air conditioning operating time, based on weather information and the current temperature and humidity in the room. Separately, the project will also monitor the effectiveness of a service providing consumers with emails or SNS messages with energy-saving advice for home appliances. The service advises customers on how to use home appliances to save energy and reduce costs, based on an electricity usage prediction system that has been jointly developed by Tohoku Electric Power and Mitsubishi Electric, using data collected from smart meters.